7u7 Privacy Policy – How We Protect Your Data

1. What Data We Collect

When you register and use a 7u7 account, we collect personal information in the following categories:

We do not knowingly collect sensitive personal information such as health data, religious affiliation, or political opinions. If you believe you have shared such information with us inadvertently, contact support at [email protected] so it can be reviewed and removed.

2. How We Use Your Data

The data 7u7 collects is used for the following purposes:

• Account creation and management: To register your account, verify your identity, and keep your account details accurate and up to date.
• Transaction processing: To handle deposits, process withdrawal requests, and maintain accurate financial records for your account.
• Platform security: To detect and prevent fraud, unauthorised access, money laundering, and other prohibited activity.
• Compliance: To meet legal and regulatory obligations, including identity verification requirements and financial record-keeping.
• Customer support: To respond to your enquiries, resolve account issues, and improve the quality of our support service.
• Responsible gaming: To monitor gaming patterns and, where necessary, apply account limits or reach out to players who may be showing signs of problematic behaviour.
• Platform improvement: To analyse how players use 7u7 so we can improve features, fix bugs, and optimise the overall experience.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — information about promotions and platform updates.

We do not use your data for automated profiling that produces legal or similarly significant effects without human review.

3. Legal Basis for Processing

7u7 processes your personal data on the following legal grounds:

• Contract performance: Processing that is necessary to provide the services you signed up for, including account management and transaction handling.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and financial reporting requirements.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve our services — where these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for certain marketing communications — you may withdraw that consent at any time by contacting support or updating your account preferences.

4. Data Sharing and Disclosure

7u7 does not sell your personal data. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment processors and financial partners: To facilitate deposits and withdrawals via Philippine banking channels and supported e-wallets. These partners receive only the data needed to complete the transaction.
• Identity verification providers: To conduct KYC checks using the documents you submit. These providers operate under binding data protection agreements.
• Technology and platform service providers: Companies that help operate and maintain the 7u7 platform, such as hosting providers and security monitoring services. Access is limited and governed by confidentiality agreements.
• Law enforcement and regulatory bodies: Where required by law or in response to a valid legal request. 7u7 will notify you where possible and permitted before complying with such a request.

We require all third parties who handle your data on our behalf to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

5. How We Protect Your Data

7u7 applies multiple layers of security to protect your personal information from unauthorised access, loss, or misuse:

• SSL/TLS encryption: All data transmitted between your device and 7u7 is encrypted in transit. This covers login sessions, payment submissions, and any personal data you enter on the platform.
• Secure data storage: Personal and financial data is stored in secured server environments with access restricted to authorised personnel only.
• OTP authentication: Sensitive account actions — including login from new devices and withdrawal requests — require one-time password verification sent to your registered mobile number.
• Access controls: Internal access to player data is limited on a need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Regular security reviews: 7u7 conducts periodic assessments of its security infrastructure to identify and address potential vulnerabilities.

6. Data Retention

7u7 retains your personal data for as long as your account remains active and for a period thereafter as required by law or as necessary for legitimate business purposes. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum period after account closure to meet regulatory requirements.
• Financial transaction records: Kept for the period required under applicable Philippine financial regulations, which typically extends several years beyond the date of the transaction.
• Gaming and session data: Retained to support responsible gaming monitoring, dispute resolution, and platform improvement for a defined period following account closure.
• Support communications: Kept for a reasonable period to allow follow-up on unresolved issues and to improve support quality.

When data is no longer needed and retention obligations have been met, 7u7 deletes or anonymises it securely. You may request information about the specific retention periods applicable to your data by contacting support.

7. Your Rights and Choices

As a 7u7 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected].

• Access: You may request a copy of the personal data 7u7 holds about you.
• Correction: If any of your personal data is inaccurate or incomplete, you may request that it be corrected or updated.
• Deletion: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any legal retention obligations that require us to keep certain records.
• Restriction: You may ask us to pause processing of your data in certain circumstances, for example while a correction request is being reviewed.
• Portability: Where technically feasible, you may request a copy of your data in a structured, commonly used format.
• Object: You may object to data processing based on legitimate interests, including direct marketing communications. We will stop unless we have compelling grounds to continue.

We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before acting on a request.

8. Cookies and Tracking

7u7 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players navigate the site. The types of cookies we use include:

• Essential cookies: Required for core platform functions such as keeping you logged in during a session and maintaining your account security settings. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences such as language settings and last-used payment channel, so you don't have to re-enter them every time.
• Analytics cookies: Help us understand which areas of 7u7 players use most, how long sessions last, and where errors occur. This data is used in aggregate form to improve the platform.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how parts of 7u7 function. Note that essential cookies cannot be opted out of while using the platform, as they are necessary for it to operate.

9. Protection of Minors

7u7 is strictly an adults-only platform. You must be at least 21 years of age to register and use any part of the platform. We do not knowingly collect personal data from individuals under 21.

If we become aware that an account has been registered by or for a person under 21, the account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted or anonymised promptly.

If you believe a minor has accessed or registered on 7u7, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

10. Changes to This Policy

7u7 may update this Privacy Policy from time to time to reflect changes in how we handle data, updates to applicable laws, or improvements to our platform. When material changes are made, we will notify registered players via the email address on file.

The updated policy will be published on this page with a revised effective date. Continued use of 7u7 after the updated policy takes effect constitutes your acceptance of the revised terms. If you disagree with the changes, you may request account closure before they take effect.

We recommend bookmarking this page and checking it periodically to stay informed about how your data is managed.